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Instant Retail Standard Level Agreement

Shared Hosted Server

Why sign up for an Instant Retail SLA?

Information technology is the backbone of any business including Instant Retail and without it, most businesses simply cannot function. When things don’t quite work as they should, processes start to fail and this, in turn, will lead to a negative impact on your business. This is especially true of those business systems that your team uses to manage the business finances.

At Unisource we have a dedicated team of people available to ensure you’re never left to your own devices. Our team is available to help you ensure you gain the full value of your investment in our Instant Retail product suite and your accounting software.

The best way to achieve this is by entering into an annually renewable Service Level Agreement or SLA . As a priority customer, with our SLA you’ll have the peace of mind knowing you always have the right support with one of our experts. 

Benefits of a Standard Level Agreement

Professional Support with a Unisource SLA, you’ll be having IT professionals carrying years of experience at your call who take your company’s success seriously. Giving you priority support for your Sage Business cloud, Sage Evolution and Instant Retail products.

Lower Costs, with a SLA you receive better rates on the capped hours you buy as well as better price on standard support rates, when you go over the allocated hours per month, giving you peace of mind that been subscribed to an SLA you are saving costs.

Preventive Maintenance, the impact of many problems can be minimised by proactive maintenance. Like cars, accounting and retail management systems benefit from regular maintenance. Regular checkups can also find potential issues like pending data base failures or security issues and correct them before they even affect your business. We also carry out monthly health checks which comprises of, AP and AR vs Control balance check, Stock Valuation vs Control balance and SQL Data integrity check.

Security of your Investment the accounting and Retail Management systems your business relies on represent a significant investment in software and training of your team. With a SLA you will protect your investment and keep your accounting and Retail solution streamlined.

Major Benefits of a SLA

  • Preferential rates capped hours support
  • Better out of bundle rates than standard rates
  • Access to shared hosted server solution at highly competitive rates
  • Free cloud back-up of your data base up to 2 gigs and best rates should you exceed your limit
  • Software discounts on Unisource and Sage software
  • Exclusive training packages tailored just for you

Instant Retail SLA

Unisource offers a comprehensive range of SLA support contracts to its clients around South Africa and the surrounding countries. There is an extensive list of Instant Retail customers that can vouch for the value of our specialised Retail support team.

Interested in purchasing a SLA contact us NOW!